Express shipping

Express shipping is highly recommended as Gound shipping may take very long time. During the winter times, we only do overnight shipping. 

Most orders ship the following Mondays or Tuesdays to avoid weekend delays.

All year-round shipping

We ship plants year round, including winter! However, we may decide to hold back shipments if it is too hot or too cold to ship. 

For winter shipping, one heatpack and insulation are included with every orders to keep your plants warm along the way. You may purchase additional heatpacks if needed.

Local pick-up

We offer pick up service in Winnipeg, MB. Details will be provided upon pick up. Simply select "pick up" at checkout. Please note that pick up is by appointment only which allows us to prepare orders appropriately. 

*Local Delivery is not available at this moment. 

Live arrival guarantee

We package all of our plants securely and we are proud to offer a live arrival guarantee for our plants.

We guarantee that all our plants will arrive in good and healthy condition. If your plants are severely damaged due to extreme temperatures, mishandling, or poor packaging, please take photos or videos of the plant within 2 hours of the plant’s arrival and send to hello@verdantplanthouse.com.  This is to ensure that plants are not left outside after delivery. Photos must include an overall picture of the plant and clear pictures of the damage. We may request additional photos if needed.

Upon review and verification, we will either send you a replacement,store credit or refund if applicable.

Note: It is important to keep in mind that, plants can be sensitive to changes. Minor imperfections such as a broken leaf, bent stem or yellowing, is sometimes unavoidable and will not be covered by our guarantee.

Our guarantee is not applicable for plants that have been repotted, neglected or modified in any way.

We are not responsible for stolen, lost or delayed packages. 

We reserve the right to refuse to honour the guarantee if the required guarantee steps were not satisfied. 

Have questions? Please see our FAQ